Frequently Asked Questions

Do you collect any chat data?

At no time do we collect any of your personal information from using our website or Sergio applications. Our website doesn't even have cookies to insure that you and your privacy is secure.

Do you need an active internet connection to use Sergio?

The only time you may need an internet connection is to activate the program. You can also use offline activation. So you don't need to be online to use the program. All computations are done on your computer using your own processor.

Why does Sergio sound smarter in trial mode?

All you have to do is turn on the ChatGPT plugin. Go to Menu > ChatGPT.

Read "How do I get an API key?"

My old voices won't work with the new Sergio 6...

All you need, is to use the 32-bit version of Sergio. All older SAPI5 voices used 32-bit. If you purchase a SAPI5 voice today, most vendors include both 32-bit and 64-bit so it makes no difference which version of Sergio you use. 64-bit is slightly faster but as far as functionality they are identical.

If your voices are still "broken", we've had some luck fixing them by following the instructions on this page. CLICK HERE.

Where is my activation key???!!!

Its time to check your email. Activation codes are sent immediately after purchase to your email (so make sure you specified a real address). If your code is not there then check your SPAM folder. If its still not there give it 15 minutes. IF ITS STILL NOT THERE... email us. :-) We'll respond within a few hours tops. If its early in the morning someone will email you back before noon on the same day.

Sergio starts up but he is not responsive.

Right-click Sergio's icon and choose Run as Administrator.

I changed computers or lost my license key!

Email us with any or all of the following: full name, email you used to first purchase Sergio, transaction ID.

Can Sergio use Voice Recognition instead of typing?

Voice recognition is included in Windows 7, Win 8, Win 10, and Win 11.
Do some Googling on turning on Windows Voice Recognition. They are both system wide applications so you can use them on any program where you have to type something into a textbox.

I can't hear Sergio talk! :-( Please help.

Check to see if you inadvertently checked No Voices in your Main Options. Click Menu and go to Main Options.

What's your refund policy?

All our software comes with a full working Trial Mode. All refunds will be granted until you activate the program with a license key ending the trial.