We love to hear good things about our program. Or if you have any suggestions we would love to hear those too!


Please note, we respond very kindly to polite individuals, hint, hint.







Where is my activation key???!!!


Its time to check your email. Activation codes are sent immediately after purchase to your email (so make sure you specified a real address). If your code is not there then check your SPAM folder. If its still not there give it 15 minutes. IF ITS STILL NOT THERE... email us. :-) We'll respond within a few hours tops. If its early in the morning someone will email you back before noon on the same day.



I changed computers or lost my license key!


Email us with any or all of the following: full name, email you used to first purchase Sergio, transaction ID.



Can Sergio use Voice Recognition instead of typing?



Voice recognition is included in Vista, Windows 7, Win 8, and Win10 and can be downloaded for XP using Dragon Naturally Speaking.


Here is Dragon Naturally Speaking:




If you are using Vista, Windows 7,Win 8, or Win 10 please read the help files or do some Googling on how to get started. They are both system wide applications so you can use them on any program where you have to type something into a textbox.



I can't hear Sergio talk! :-( Please help.


-Check to see if you inadvertently checked No Voices in your Main Options. Click Menu and go to Main Options. It's the first one at the top.


-If this doesn't work your Window's speech files may have been corrupted at some point in your computer's use. The easiest way to fix this is by purchasing a new quality voice from voice companies like Cepstral. Click here to try out their DEMO at their site.


-Your soundcard is not working properly.







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